We want you to love your device so if you are not completely satisfied with your purchase, we want to hear about it.
Brand New device come with a 30 day Change of Mind policy
If at any time within the first 30 days from purchase date you change your mind regarding the purchase of your Brand New device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. The device must be returned in the original package, accessories included. To obtain a Return Authorisation Number please contact us or use below form.
Please allow up to 3 working days for your refund to be processed and money back in your account.
Damaged, Defective or Incorrect Items
On the rare occasion your item arrives faulty (dead on arrival), damaged or is not the item you ordered it is important you get in contact with us immediately and we will solve it ASAP.
Faulty Items
If you believe an item has developed a fault please fill in our return form. All faulty repairs and replacements go direct to the local distributor/service agent and are repaired or replaced under warranty. Many of our products warranty claims are handled by the manufacturer directly. If we handle the warranty process it may be necessary for you to contact the manufacturer’s support line to troubleshoot and obtain a case number for authorising a return. You are responsible for the return of faulty items, unless the manufacturer’s warranty offers a collection or onsite repair/replacement.
Product Compatibility Issues
Please choose your product carefully. We try to provide as much information on each component as possible but due to the range of hardware & software compatibility/conflict issues we cannot guarantee your item will work with your system configuration. If the component is incompatible it does not mean it is faulty.