I’m amazed at your great prices. How are your prices so low?
We have streamlined procedures and cut down on needless overhead that most physical establishments have. Additionally, we can avoid using conventional middlemen in the retail process. Because of this, we are able to significantly decrease our operational expenses.
Are your products 100% genuine and brand new?
Yes. We only provide 100% genuine, sealed, brand new, UK version items. Verification can be obtained via IMEI, or serial numbers. We do not sell ex-demo, used, or refurbished items. All products come with a two-year warranty.
Does the price that is shown include VAT?
Yes, VAT is included in our prices.
Do you provide a VAT invoice?
Yes, for each sale, we give a VAT invoice. Together with an order confirmation, VAT invoices are immediately generated and sent to you via email. Enjoy complete piece of mind knowing that you are working with a reputable UK company that is registered for VAT when you place an order.
How do I track my order?
Once the item is shipped from our store, a tracking number will be emailed to the email address you registered. If you do not receive the tracking number, please check your spam or junk email folder since the email may be classified as spam.
How long does it take for your online purchases to be shipped?
With FedEx and DPD, we provide free next-day delivery. We will use overnight shipping to process every purchase on the same day.
Where are you based and what is the address of your store? Can I come to buy products directly from there?
Indeed, our business is located at Kiosk 1 Cricklade Street, Cirencester, Gloucestershire, GL7 1JH, United Kingdom. As an alternative, you can request that it be delivered to a preferred address.
Which services and delivery methods do you use?
We exclusively use trustworthy, rapid, and top-notch shipping methods. We use FedEx, and DPD.
Are there any extra fees or charges?
No. You pay the prices for the products that are displayed on our website.
What payment options do you have?
We accept direct bank transfers, debit cards, and credit cards (Visa, Mastercard, or American Express). Our checkout procedure is secured with a 256-bit SSL to protect your privacy and security. “Buy Now, Pay Later” options are another option we provide. If you would like to make a purchase in installments, please get in touch with us.
What kind of warranty are you offering?
Our phones and tablets are covered by a two-year manufacturer’s warranty. Any manufacturing defect, or failure that arises during the warranty’s period from the date of purchase is covered.
What should I do if there is an issue with the item I bought from your website?
We may be able to assist you over the phone or via email, so we advise you to contact us first. If not, we’ll advise you to return it to us.
Does an item’s availability indicate that it is in stock?
Indeed. It is in stock and waiting for shipment to you.
Will I be able to cancel my order and receive a full refund if I decide that I no longer need the item?
We will either replace the item or give you a refund if you’re not satisfied. We accept returns up to 30 days after delivery if you decide you no longer want to keep the item.
The product I want is out of stock, will more be available?
Of course! If you are interested, please email us at info@connecttoshop.com , and we will get in touch with you when the product is back in stock.
Are the documentation and menus on the device in English?
Every device will function in English. We offer English-language instructions and documentation for each item.
Are you able to deliver products that aren’t on your website?
Of course! Inform us of your needs by sending an email to info@connecttoshop.com
What happens if my address needs to be changed?
Please send us an email with your revisions, or chat with our customer service representatives.
How do I place my order?
Move your cursor to the “ADD TO CART” button once you have completed adding products to your shopping cart. After that, you’ll be taken to our safe checkout page.
You have to choose the shipping option after entering your name and shipping information. Please move on to the conditions of payment after finishing.
Your payment information must now be entered. Click “Complete order” when you’re prepared to finish your order. Both an order confirmation via email and an on-screen confirmation will be sent to you.
Please feel free to contact our customer service support by email or chat if you are experiencing issues with the checkout process.
If we have a question or need after-sale support, how can we get in touch with you?
Please email info@connecttoshop.com with any questions about the sale or after-sale services.
We make an effort to respond to emails within 12 business hours.
Otherwise, we will get back to you as soon as we can.
Alternatively, if you have any questions, you can call us at 01285 238972.